Production Support Engineer - SQL
New
Remote - Mexico Only, Eastern Standard Time (EST) business hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- CEFR B2 level English proficiency or higher
- Experience
- 2+ Years of relevant technical experience.
- Required Skills
- SQLTroubleshootingCRM
Requirements
- 2+ Years of relevant technical experience.
- Proven experience working with SaaS platforms (mandatory)
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.
- Sharing best practices for the utilization and deployment of Varicent products.
- Help customers maximize their product's business value.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher is required.
- Ability to work and collaborate effectively in cross-functional teams.
Responsibilities
- Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Proficient in utilizing all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets (SLA, QA, Resolution, etc.).
- Available for scheduled weekend coverage for on callrotation.
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