Growth Customer Success Manager
A
Ably (UK)Infrastructure Technology
UK-based teams come together in person once per month in our London hubFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Approximately 4-7 years
- Required Skills
- Data AnalysisSnowflakeCustomer SuccessHubSpot
Requirements
- 4-7 years of experience in Customer Success at a technical B2B SaaS company.
- Experience with scaled, digital, or tech-touch CS programmes.
- Proficiency with data and BI tooling (Metabase, Snowflake, or similar).
- Accountability for GRR and NRR in a revenue-focused CS role.
- Ability to create repeatable playbooks and structure.
- Technical fluency to engage with developer audiences.
- Experience using AI in workflow for research and analysis.
- Strong written and verbal communication skills.
Responsibilities
- Own retention and expansion for Growth tier accounts.
- Design and implement Ably's first scaled customer success programme.
- Define health scoring, automated lifecycle journeys, and engagement playbooks.
- Analyze product usage data, consumption patterns, and activation signals.
- Support the transition of accounts from high-touch to scaled service.
- Partner with Developer Experience to share signal and insights.
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