- Own retention and expansion for Growth tier accounts.
- Design and implement Ably's first scaled customer success programme.
- Define health scoring, automated lifecycle journeys, and engagement playbooks.
- Analyze product usage data, consumption patterns, and activation signals.
- Support the transition of accounts from high-touch to scaled service.
- Partner with Developer Experience to share signal and insights.
Data AnalysisSnowflakeCustomer Success+1 more