Senior Customer Success Manager
New
N
n8nSaaS AI
US RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Cross-functional Team LeadershipRESTful APIsStakeholder managementCustomer Success
Requirements
- Enterprise Customer Success experience in SaaS
- Experience running kickoffs, onboardings, and QBRs end-to-end
- Value & outcomes mindset with ability to translate product usage into ROI
- Technical fluency in APIs, integrations, and authentication
- Commercial acumen in driving renewals and expansion
- Strong operational rigor and stakeholder management
- Clear communication skills for both builders and executives
- Cross-functional leadership experience with Sales, Support, and Product
- Builder mindset and ability to thrive in ambiguity
Responsibilities
- Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences
- Establish a strong operating cadence including health checks, exec syncs, and QBRs
- Monitor customer health and product usage signals to proactively identify risks and manage escalations
- Quantify and communicate business value to build ROI narratives
- Identify and progress expansion opportunities, partnering with Account Executives on account plans
- Partner with Support, Solutions Engineering, and Product to resolve blockers
- Provide actionable feedback to Product and Engineering teams
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