Implementation Manager Contractor
New
IndiaContractManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder management
Requirements
- Proven experience in implementing or configuring B2B SaaS or technical enterprise software based on customer-specific requirements.
- Strong ability to manage ambiguous projects and convert complex requirements into structured execution plans.
- Experience working cross-functionally with technical teams such as solutions engineers, delivery, or customer success teams.
- Excellent organizational and project management skills with the ability to prioritize effectively in a fast-moving environment.
- Strong communication skills with the ability to simplify technical concepts for diverse stakeholders.
- Proactive, detail-oriented, and comfortable working independently in a remote, distributed team setup.
Responsibilities
- Lead end-to-end implementation projects for new customers, ensuring timely and successful onboarding aligned with business goals and technical requirements.
- Translate complex customer needs into clear configuration plans, workflows, and system setups within platform capabilities.
- Coordinate across customer success, technical, and product stakeholders to manage delivery timelines, dependencies, and internal tasks.
- Track project progress, report KPIs, and proactively manage risks, scope changes, and potential blockers.
- Configure and optimize the SaaS platform for each customer use case, ensuring accuracy and usability.
- Manage multiple concurrent implementations while maintaining quality, organization, and responsiveness.
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