Senior Lead, Marketing Services Operations
New
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7–10 years
- Required Skills
- Artificial IntelligenceQuality AssuranceHubSpot
Requirements
- 7–10 years of experience in marketing operations, revenue operations, service operations, or a related operational leadership role.
- Minimum 4 years of experience managing multiple operational or service delivery functions simultaneously within high-growth environments.
- Proven success scaling operational systems and customer-facing services from hundreds to thousands of customers.
- Strong hands-on expertise with operational and workflow platforms such as ClickUp, HubSpot, Zapier, N8N, GoHighLevel, or similar tools.
- Demonstrated experience designing, implementing, and managing AI-assisted workflows and automation strategies.
- Strong analytical and problem-solving skills with the ability to identify process inefficiencies.
- Experience building operational KPIs, dashboards, quality assurance programs, and performance management systems.
- Excellent cross-functional collaboration and stakeholder management skills.
- Strong leadership and people development capabilities with experience mentoring managers.
- Comfortable operating in fast-paced, rapidly evolving environments.
Responsibilities
- Lead and manage multiple operational functions, including Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services.
- Develop and execute scalable operational strategies that support rapid organizational growth while improving efficiency and maintaining service quality.
- Design and implement AI-assisted workflows to automate quality assurance, technical support triage, operational processes, and service delivery functions.
- Build and optimize operational systems using automation tools, workflow platforms, and integrated technology solutions to reduce manual effort and improve scalability.
- Establish performance metrics, KPIs, dashboards, and accountability frameworks across operational teams to drive measurable improvements.
- Analyze operational bottlenecks, error rates, ticket volumes, and escalation patterns to identify structural opportunities for optimization and long-term scalability.
- Partner cross-functionally with Revenue Operations, Product, Business Operations, onboarding teams, and customer-facing departments.
- Lead organizational planning initiatives that prepare operations for significant customer growth without linear increases in staffing requirements.
- Support and mentor managers and operational leaders by fostering team development, coaching, and performance growth.
- Ensure consistent service quality and customer experience standards across all operational touchpoints and service functions.
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