Director of Asset Recovery
New
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Lauth Investigations International IncAsset Recovery
Boulder, Colorado, United States. United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- SalesforceOperations ManagementCRM
Requirements
- Experience in claim processing, case management, or legal support.
- Prior leadership or team oversight experience.
- Strategic and analytical mindset with strong operational judgment.
- Experience with unclaimed property claims or probate/heirship documentation.
- Proficiency in Salesforce/CRM tools and Microsoft 365.
- Experience with workflow automation and SOP creation.
- High ownership mindset and accountability for outcomes.
- Strong skills in conflict resolution and high-stakes communication.
Responsibilities
- Perform Claim Processor duties for complex or escalated cases.
- Oversee cases from onboarding to documentation, filing, approval, and payout.
- Manage Claim Processors and oversee caseload distribution.
- Conduct case audits and performance reviews.
- Train, onboard, and coach Claim Processors.
- Own monthly Filing to State Fee targets and monitor pipeline health.
- Analyze pipeline data to identify bottlenecks and implement process improvements/SOPs.
- Serve as the first line of escalation for claimant concerns and disputes.
- Identify and implement technology solutions to improve processing efficiency.
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