Technical Support Engineer
New
Z
ZinierSaaS
Anywhere in the USFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-5 years
- Required Skills
- JiraRESTful APIsTroubleshootingTechnical supportSaaSZendeskServiceNow
Requirements
- 2-5 years of experience in technical or SaaS support
- Strong methodical troubleshooting skills
- Customer-first mindset with high attention to detail
- Technical fluency with enterprise software, APIs, integrations, or cloud technologies
- Experience with Jira, Zendesk, Freshdesk, or ServiceNow
- Excellent communication skills for technical and non-technical audiences
- Ability to operate in startup environments
- Flexibility for occasional on-call or after-hours coverage
Responsibilities
- Manage tickets from intake through resolution while meeting SLA expectations
- Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
- Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams
- Identify recurring issues and root causes to improve support operations
- Develop product expertise as a subject matter expert
- Create and maintain documentation
- Handle escalations and occasional on-call support coverage
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