Customer Support Engineer
New
M
MixModeCybersecurity
Remote or in our Santa Barbara officeFull-TimeMiddle
Salary110,000 - 160,000 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- KubernetesLinuxNetworkingTechnical supportCustomer Success
Requirements
- Bachelor’s degree in CS, Cyber Security, or equivalent experience.
- 2-4 years in a customer-facing Customer Success or Technical Support role.
- Experience supporting and troubleshooting SIEM and NTA platforms.
- Solid understanding of networking fundamentals and Syslog-based log ingestion.
- Hands-on experience administering/troubleshooting RHEL, Rocky Linux, and Ubuntu.
- Familiarity with Kubernetes and containerized deployments.
- Strong interpersonal and communication skills.
- Ability to train customers and present complex information.
- Strong problem-solving and troubleshooting abilities.
Responsibilities
- Oversee and resolve technical support requests and cybersecurity issues.
- Conduct training sessions for new customer team members and provide platform deep dives.
- Handle setup and configuration of new features for existing clients.
- Help customers write scheduled tasks and develop custom queries.
- Build strong relationships with key customer stakeholders.
- Collaborate with security operations, engineering, and product teams.
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