Senior Manager, Trust & Safety

New

RoadieLogistics and Delivery

Location: REMOTEFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 5+ years of experience in Trust & Safety, Risk, or related field; 3+ years of people leadership experience
Required Skills: Data AnalysisPeople ManagementSalesforceComplianceRisk ManagementChange Management

5+ years of experience in Trust & Safety, Risk, or related field
3+ years of people leadership experience, including managing team leads or managers
Ability to operate at both strategic and tactical levels
Strong analytical mindset using data to drive business outcomes
Experience working cross-functionally with Legal, Product, and Operations stakeholders
Excellent communication and executive presence
Demonstrated ability to scale processes, teams, and systems
High level of sound judgment for complex, high-risk scenarios
Experience with CRM tools such as Salesforce
Experience with risk management tools such as consumer reporting platforms and identity verification software

Contribute to and drive the strategic direction for Trust & Safety, translating team priorities and risk insights into measurable OKRs and operational roadmaps
Directly manage Trust & Safety Leads, coaching and developing them to build a high-performing, accountable organization
Own end-to-end risk mitigation strategy across Critical Response, Compliance, and Claims
Leverage data to identify trends, forecast emerging risks, and drive operational improvements
Partner cross-functionally with Legal, Product, Engineering, Operations, and CX leadership
Drive operational scale and efficiency by leading initiatives across tooling, automation, and process optimization
Oversee high-severity incidents and escalations
Ensure compliance with legal and regulatory standards
Lead change management initiatives throughout the department

View Full Description & ApplyYou'll be redirected to the employer's site