Customer Care Representative
G
Golden Customer CareCustomer Support
Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming, MSTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 Years in a customer service role; 1 year customer service in a contact center setting (preferred)
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeGoogle Workspace
Requirements
- High school diploma or GED
- 1-2 Years in a customer service role
- 1 year customer service in a contact center setting (preferred)
- Proficiency using Windows-based applications
- Proficiency using Google Suite (Sheets, Docs)
- Proficiency using Microsoft Office software programs (Excel, Word)
- Working knowledge of call center systems and/or workflows
Responsibilities
- Use multiple systems simultaneously to resolve customer inquiries efficiently
- Research and reconcile problems by clarifying the customers concern and determining the root cause
- Address customer complaints effectively, offering suitable solutions and alternatives
- Engage customers in reconsidering cancellation to retain loyalty
- Correct/update customer information accurately
- Document customer requests and actions taken on the account
- Efficiently fulfill customer order requests
- Assist customers with order status inquiries and provide shipping information
- Meet standard contact center performance metrics
- Provide customer feedback to management regarding products and trends
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