Customer Success Associate I
New
W
WisetackFintech
Remote, USAFull-TimeEntry
Salary58,300 - 81,600 USD per year
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Job Details
- Experience
- 2+ years of experience in a customer-facing role
- Required Skills
- SalesforceTableauAccount ManagementCustomer Success
Requirements
- 2+ years of experience in a customer-facing role.
- Bachelors degree.
- Comfort with Salesforce, Tableau, Salesloft, Slack, and Google Suite.
- Demonstrated ability to use customer data for prioritization.
- Strong verbal and written communication skills.
- Strong organizational skills and time management.
- Product orientation with startup experience.
- Comfort using AI tools for workflow efficiency.
Responsibilities
- Onboard new customers using various communication channels.
- Educate new customers on platform benefits and business growth.
- Execute ad-hoc activation campaigns.
- Communicate merchant feedback and blockers to product and marketing teams.
- Collaborate with growth and product teams to optimize activation playbooks.
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