Lifecycle Operations Lead: Employee Relations & Transitions
New
R
Remote - Referral BoardHuman Resources
Remote-EMEAFull-TimeLead
Salary36,900 - 93,400 USD per year
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisProcess improvementChange ManagementGoogle WorkspaceZendesk
Requirements
- Strong and demonstrable experience in a large-volume, tech-enabled operational team.
- Technical expertise in workflow and data processing systems.
- Hands-on experience identifying, piloting, and scaling AI-enabled workflows.
- Ability to define AI success metrics such as cycle time and risk reduction.
- Advanced data analysis experience using BI tools.
- Experience managing operational projects with minimal supervision.
- Excellent communication, influencing, and negotiation skills.
- Fluent in spoken and written English.
- Experience in a startup or high-growth environment is a plus.
Responsibilities
- Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.
- Identify and prioritize AI opportunities across ER&T and manage pilot-to-scale adoption.
- Act as ER&T point of contact for technical tool stack (Zendesk, Kissflow, Docusign, Google Workspace).
- Support new country expansions by mapping lifecycle events and handoffs.
- Configure and maintain operational reporting dashboards, including queue health and automation impact.
- Lead ER&T metrics reporting and develop action plans based on trends.
- Collaborate with Product and Engineering to translate operational needs into product improvements.
- Ensure AI usage follows data classification and security guardrails.
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