Partner Success Manager

CanadaFull-TimeMiddle

Salary not disclosed

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Job Details

Required Skills: Business DevelopmentData AnalysisNegotiationAccount ManagementRelationship management

Proven experience in account management, partner success, business development, or strategic client management roles.
Strong commercial mindset with demonstrated ability to grow accounts and identify expansion opportunities.
Excellent analytical and presentation skills with the ability to translate complex data into actionable business insights.
Experience within the travel, hospitality, cruise, or travel technology industries is highly desirable.
Strong communication, negotiation, and relationship-building abilities across multiple stakeholder levels.
Ability to manage strategic partnerships in fast-paced, matrixed, and high-growth environments.
Familiarity with AI-powered tools, workflow automation, and data-driven account planning approaches.
Strong business acumen and ability to align customer objectives with commercial solutions and product strategies.
Highly organized, proactive, and capable of working autonomously while managing multiple priorities.
Technical aptitude and ability to understand product capabilities, integrations, and evolving technology roadmaps.

Manage and grow a portfolio of strategic cruise line partnerships with a focus on revenue expansion and long-term relationship development.
Analyze partner performance data, identify trends, and develop forecasting models to support strategic decision-making and growth opportunities.
Build and present data-driven recommendations that help partners improve ancillary revenue performance and customer engagement.
Collaborate cross-functionally with internal stakeholders and senior leadership to ensure successful execution of partner initiatives and operational alignment.
Identify opportunities to expand services, solutions, and engagement across additional business units within partner organizations.
Leverage AI tools and workflow automation to enhance account planning, market research, and partner communication strategies.
Develop and maintain strong relationships with key stakeholders while serving as a trusted strategic advisor.
Support negotiations, partnership discussions, and consensus-building efforts to drive mutually beneficial business outcomes.
Monitor industry trends, competitive positioning, and evolving customer needs within the travel and cruise technology ecosystem.

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