Customer Success Manager
New
C
Coconut Software Fintech / SaaS
Canada - RemoteFull-TimeMiddle
Salary75,000 - 90,000 CAD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 3-5 years of relevant experience in CS, Account Management, or Consulting.
- Demonstrated success managing B2B SaaS portfolios and driving retention.
- Strong facilitation and communication skills for executive-level presentations.
- Ability to use data for identifying trends and supporting recommendations.
- Strong business judgment and effective prioritization skills.
- Consultative mindset with focus on achieving customer outcomes.
- Proficiency in customer success tools, Salesforce, Slack, Jira, and Zendesk.
- Bachelor’s degree in Business, Communications, Marketing, or equivalent experience.
- Willingness to travel for customer sites or company events.
Responsibilities
- Manage a mixed portfolio of named accounts and contribute to scaled Digital CS motions.
- Guide customers from post-implementation through renewal, advocacy, and growth.
- Build relationships with stakeholders to align on goals and success measures.
- Lead strategic business reviews and adoption-focused customer touchpoints.
- Use qualitative and quantitative data to monitor health and identify risks.
- Partner with cross-functional internal teams to ensure a seamless customer experience.
- Share product feedback and workflow insights to improve internal enablement.
- Contribute to team processes, playbooks, and best practices.
- Stay informed on AI and LLMs to drive better outcomes for customers.
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