Director, Strategic Account Management
New
Remote work flexibility within the United States., Flexibility to support multiple time zonesFull-TimeDirector
Salary130,148 - 234,267 USD per year
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Job Details
- Experience
- Minimum of 10 years of relevant professional experience
- Required Skills
- LeadershipNegotiationTeam managementCRMFinancial analysis
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- Minimum of 10 years of relevant professional experience, including substantial leadership experience managing teams, leaders, and cross-functional stakeholders.
- Strong background within healthcare benefits, pharmacy benefit management (PBM), managed healthcare services, or related industries.
- Experience working with self-insured employer groups, health plans, coalitions, or similar healthcare-focused organizations is highly preferred.
- Proven expertise in strategic account management, consultative client engagement, and executive relationship building.
- Strong analytical and financial acumen with experience presenting business, pricing, and clinical strategies to clients.
- Excellent communication, negotiation, presentation, and interpersonal skills with the ability to influence senior stakeholders effectively.
- Demonstrated ability to lead complex client-facing operations while balancing business priorities, service quality, and operational execution.
- Proficiency with Microsoft Office Suite, Outlook, and client relationship management systems.
- Strong leadership competencies including business acumen, strategic agility, customer focus, conflict management, innovation management, and decision-making capabilities.
Responsibilities
- Lead and develop a team of Account Executives responsible for managing strategic client relationships and delivering high-quality account support.
- Oversee the creation and execution of client-specific business plans focused on performance goals, membership growth, profitability, and long-term partnership success.
- Ensure client deliverables are completed on time, within budget, and aligned with expected quality standards.
- Build and maintain strong executive-level relationships with key decision-makers across assigned accounts and identify opportunities for strategic investment and growth.
- Utilize financial models, pricing strategies, and clinical insights to present customized benefit solutions and recommendations to clients.
- Analyze market trends, competitive activity, and healthcare industry developments to support client strategy and positioning.
- Monitor the full client service continuum, proactively addressing service gaps, resolving escalated issues, and ensuring operational excellence.
- Collaborate closely with leaders across Operations, IT, Health Services, and other business units to support integrated client solutions.
- Drive organizational performance through coaching, mentorship, hiring, and leadership development while fostering accountability and collaboration across teams.
- Support strategic business growth initiatives by aligning internal resources with evolving client and market needs.
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