Bilingual Contact Center Supervisor

New

United StatesFull-TimeManager

Salary not disclosed

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Job Details

Fluent in Spanish and English
Bachelor’s degree in Health Science, Telecommunications, Marketing, or related field, or equivalent experience
3+ years of experience in call center, inside sales, or customer service leadership roles
Proven ability to manage, coach, and develop teams in a high-volume operational environment
Strong understanding of healthcare or pharmaceutical industry environments
Experience managing budgets, contracts, and performance metrics in a client-facing setting
Excellent communication and presentation skills, including experience engaging senior-level stakeholders
Strong analytical and decision-making skills with the ability to interpret operational data
Ability to work in fast-paced environments while managing multiple priorities and deadlines
Experience in compliance-driven or regulated environments

Oversee daily contact center operations, ensuring service levels, quality standards, and compliance requirements are consistently met
Lead, coach, and develop a team of call center agents, fostering accountability, engagement, and continuous improvement
Serve as the primary liaison between clients, internal departments, and operational teams to ensure seamless program execution
Support workforce planning, staffing models, training strategies, and performance reporting to optimize efficiency
Participate in client communications, business reviews, and strategic planning discussions to report performance and identify opportunities
Monitor operational metrics, budgets, and program profitability while ensuring adherence to contractual obligations
Collaborate with business development and leadership teams to support program growth and implementation strategies
Ensure all processes and communications align with regulatory, compliance, and quality standards

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