Data Analyst, Employee Service Center
New
United StatesFull-TimeMiddle
Salary79,000 - 132,800 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- SQLData AnalysisMicrosoft ExcelReportingServiceNowWorkday
Requirements
- 3–5 years of experience in HR analytics, HR operations, workforce management, shared services, or similar data-focused roles.
- Strong experience working with HR systems such as Workday.
- Experience with ticketing/workflow platforms like ServiceNow or equivalent tools.
- Proficiency in data analysis and reporting tools such as Excel, BI dashboards, and SQL.
- Strong analytical mindset with experience identifying root causes and trends.
- Ability to build dashboards and reports.
- Strong communication skills with the ability to influence stakeholders.
- Experience working in HR service delivery or employee operations environments is highly preferred.
- Strong attention to detail and data integrity mindset.
- Ability to manage multiple priorities and work independently.
Responsibilities
- Own and maintain Employee Service Center reporting cadences, including dashboards and recurring reports.
- Monitor and analyze key service metrics such as SLA adherence, resolution time, backlog, CSAT, and case volume.
- Conduct deep-dive analysis of Workday transactions and HR Service Delivery workflows.
- Support capacity and workforce planning by developing data models.
- Investigate recurring issues, escalations, and process gaps.
- Partner with HR, COEs, IT, Payroll, and other stakeholders to support cyclical HR programs.
- Ensure data quality and integrity by auditing HR transactions.
- Communicate insights through clear visuals and narratives.
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