Account Manager
New
Bethesda, Maryland / Carlsbad, California / Canton, OhioFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses
- Demonstrated success with retention, renewals, expansion, and revenue growth
- Proactive, hunter-oriented mindset
- Experience navigating complex accounts and multiple stakeholders
- Strong business judgment and analytical thinking
- Ability to prioritize accounts using data
- Comfort working in a fast-paced environment
- Strong communication and collaboration skills
- Confidence using tools such as Salesforce, LinkedIn Sales Navigator, and Gong
- Openness to using AI in your workflow
- Ability to travel for customer meetings, typically around 15%
Responsibilities
- Own and grow a book of business
- Drive retention and account health
- Increase adoption and customer value
- Identify upsell and cross-sell opportunities
- Act as a strategic relationship lead
- Collaborate with Customer Success and Business Development
- Lead renewals and forecasting
- Use data and AI to work smarter
- Represent the voice of the customer
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