Client Success Manager
New
100% remote work from anywhere in the U.S.Full-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SalesforceAccount ManagementCRMSaaS
Requirements
- 3–5+ years of experience in Client Success, Account Management, Consulting, Sales, or Professional Services
- Experience managing complex client relationships and driving business outcomes
- Experience with Salesforce or similar CRM/client success platforms
- Strong business technology acumen
- Ability to communicate effectively with executive leadership
- Bachelor’s degree preferred or equivalent professional experience
- Experience supporting enterprise software renewals and expansion sales motion
- Experience working within Higher Education, K-12, or Government sectors (preferred)
Responsibilities
- Own the retention, renewal, and growth of an assigned portfolio of clients
- Identify, develop, and help execute upsell, cross-sell, and expansion opportunities
- Proactively identify and mitigate churn risk through strategic client engagement
- Build trusted advisor relationships with executive sponsors
- Lead strategic business reviews focused on client outcomes and product adoption
- Maintain accurate forecasting and account data within Salesforce
- Partner internally with cross-functional teams to improve client experience
- Represent Softdocs at client events, conferences, and webinars
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