Client Success Manager
New
B
BreezewaySaaS Property Management
Countries: US and Spain. United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin., CDTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Experience
- 2-4 years
- Required Skills
- Project ManagementAccount ManagementCRMSaaS
Requirements
- 2-4 years of experience in client success or account management.
- Experience promoting SaaS solutions in a client-facing role.
- Strong project management and prioritization skills.
- Proficiency with CRM software and web-based tools.
- Proven ability to juggle multiple competing priorities.
- Fluency in Spanish and English.
- Ability to work autonomously in a fast-paced environment.
- Excellent communication and relationship-building skills.
Responsibilities
- Ensure client platform knowledge and technical alignment with business needs.
- Accelerate user adoption through training and feature education.
- Drive product adoption and increase client value.
- Identify upsell and cross-sell opportunities.
- Proactively manage churn risk through action plans.
- Develop client engagement and success strategies via data analysis.
- Represent the client voice internally to drive continuous improvement.
- Resolve client issues and escalate as necessary.
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