Senior Customer Success Manager
New
V
Veza Technologies, Inc. Identity Security
Remote, USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8-12+ years
- Required Skills
- Account ManagementRisk ManagementCustomer SuccessSaaS
Requirements
- 8-12+ years managing complex enterprise customers within SaaS or platform organizations
- Demonstrated ownership of large, multi-threaded accounts with executive visibility
- Proven experience driving renewals, expansion, and long-term customer value
- Strong business and financial acumen with the ability to connect adoption to ROI
- Executive-level communication skills and presence
- Comfortable operating in ambiguous, high-stakes environments
- Track record of proactively identifying risk and driving resolution
Responsibilities
- Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer.
- Build trusted advisor relationships with CIO, CISO, and senior stakeholders.
- Deliver Executive Business Reviews grounded in measurable business outcomes.
- Build and govern multi-year Success Plans for every strategic account.
- Own renewal posture across the portfolio with no late-stage surprises.
- Proactively identify erosion signals and mobilize cross-functional teams.
- Lead integrated account planning across Sales, Solutions, and Customer Success.
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