Senior Customer Success Manager, Enterprise
New
S
ScribeSaaS
RemoteFull-TimeSenior
Salary120,000 - 165,000 USD per year OTE
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Job Details
- Experience
- 6+ years
- Required Skills
- Account ManagementChange ManagementCustomer Success
Requirements
- 6+ years of Customer Success experience in enterprise SaaS
- Full lifecycle management: implementation, onboarding, and renewal
- Track record of measurable improvements in adoption, NRR, or CSAT
- Comfort with technical SaaS workflows and C-suite business discussions
- Strong multithreading skills within accounts
- Data-driven mindset for identifying opportunities and value storytelling
- Consultative and strategic approach to customer success
- Experience building scalable processes in fast-growing environments
- Ability to travel up to 25% for in-person stakeholder meetings
Responsibilities
- Manage a portfolio of largest Enterprise and Strategic customers (10K+ employees)
- Drive adoption and expansion by identifying new use cases and business units
- Onboard and enable new customers via tailored rollout and training programs
- Serve as strategic advisor to executive sponsors
- Lead QBRs and EBRs to communicate business outcomes and ROI
- Collaborate cross-functionally with Product, Support, and Marketing teams
- Manage complex renewals and upsells to ensure retention and growth
- Partner with Expansion Account Executives to execute account growth strategies
- Spearhead customer-led initiatives like success playbooks and enablement programs
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