- Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
- Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap
- Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability
- Partner with product, sales, and support teams to align JML processes with broader company goals
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