- Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer.
- Build trusted advisor relationships with CIO, CISO, and senior stakeholders.
- Deliver Executive Business Reviews grounded in measurable business outcomes.
- Build and govern multi-year Success Plans for every strategic account.
- Own renewal posture across the portfolio with no late-stage surprises.
- Proactively identify erosion signals and mobilize cross-functional teams.
- Lead integrated account planning across Sales, Solutions, and Customer Success.
Account ManagementRisk ManagementCustomer Success+1 more