Senior Business Analyst / IT Business Partner (CRM)
New
Katowice, Aleja Korfantego, Katowice, Country code: PL, UK & Ireland working hoursFull-TimeSenior
Salary26,880 - 30,240 PLN per hour
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Job Details
- Languages
- English (C1)
- Required Skills
- Artificial IntelligenceBusiness AnalysisSalesforceAzureStakeholder managementCRMGenerative AI
Requirements
- Strong experience as a Senior Business Analyst or IT Business Partner
- Proven background working with CRM systems such as Salesforce
- Experience in application lifecycle management and BAU service ownership
- Excellent stakeholder management skills
- Experience managing vendors and external partners
- Knowledge of cloud and integration environments, specifically Azure
- Understanding of enterprise architecture, security, and compliance
- Availability to work within UK & Ireland business hours
Responsibilities
- Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
- Translate business needs into technology solutions and roadmaps
- Take end-to-end ownership of CRM platforms including administration and configuration
- Manage change requests, enhancements, defects, and UAT processes
- Oversee lifecycle of business-critical applications supporting commercial operations
- Support large-scale CRM and digital transformation initiatives
- Coordinate Azure-based integrations and platform components
- Manage external vendors and delivery partners
- Drive continuous improvement across CRM and data services
- Support adoption of AI solutions like Copilot and GenAI
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