Technical Support Engineer
New
This role will be remote, JapanFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Japanese
- Experience
- 2+ years
- Required Skills
- JiraRESTful APIsTroubleshootingTechnical supportDebugging
Requirements
- Bilingual English & Japanese (both written and spoken), Kanji proficiency required
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills.
Responsibilities
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
- File Jira’s to report reproducible bugs.
- Review internal knowledge base to stay up to speed with industry shifts and standards.
- Work with manager to surface customer problems to assist in process betterment.
View Full Description & ApplyYou'll be redirected to the employer's site
