- Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
- Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
- Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
- Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.
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