Technical Support Engineer
M
MetronomeSoftware
EMEAFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of work experience
- Required Skills
- PythonSQLRubyTypeScriptCustomer serviceRESTful APIsTroubleshootingTechnical supportDebuggingZendesk
Requirements
- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
- Experience working closely with engineering teams and providing technical feedback on customer issues
- Ability to debug and triage bugs and escalations from customers
- Can communicate technical capabilities of the product to customers
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
- A mindset of customer empathy and ability to solve challenging problems
Responsibilities
- Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
- Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
- Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
- Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.
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