Technical Support Engineering Sr. Technical Analyst

IndiaFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor’s degree in Electronics, Telecommunications, or related engineering discipline.
4–6 years of hands-on experience in Linux/Unix (Red Hat, Solaris), Windows, and VMware environments.
Strong understanding of OS installation, upgrades, patching, and system maintenance.
Familiarity with networking fundamentals (CCNA-level knowledge preferred).
Exposure to NMS/EMS systems, virtualization, storage, and geo-redundant architectures.
Basic scripting skills (Shell scripting, Python) and understanding of SNMP, NETCONF/YANG APIs.
Knowledge of optical networking technologies and troubleshooting tools (Wireshark, OTDR, iperf).
Strong communication skills, customer-facing experience, and ability to work flexible schedules and travel internationally when required.
Self-driven, proactive, and able to manage multiple priorities in fast-paced environments.

Deliver onsite and remote technical support for OS, NMS/EMS/OSS, and network element software/firmware upgrades within defined timelines and quality standards.
Install, configure, commission, maintain, and troubleshoot Linux, Solaris, Windows, and VMware-based systems in customer environments.
Perform patch management, system upgrades, and service restoration activities across complex network infrastructures.
Support recovery operations for OS and hardware failures and ensure system continuity in critical environments.
Work with optical and IP networking technologies including DWDM, SDH, MPLS-TP, and related diagnostic tools.
Collaborate with global customers and internal teams (engineering, R&D, project management, sales) for deployment and issue resolution.
Apply basic scripting and automation knowledge (Shell, Python, APIs) for operational and integration tasks.

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