Technical Support Engineer
P
ParloaConversational AI
Remotely in MalaysiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years of experience
- Required Skills
- CollaborationProblem SolvingRESTful APIsTroubleshootingTechnical supportSaaS
Requirements
- 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
- Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
- Basic experience working with APIs, logs, and debugging tools
- Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
- Strong collaboration mindset and ability to work effectively across teams
- Ability to adapt quickly in a fast-paced, evolving environment
- Structured and solution-oriented approach to problem-solving
Responsibilities
- Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
- Support customers in understanding and effectively using the platform, helping them unlock its full potential.
- Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
- Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
- Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
- Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.
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