Technical Support Engineer APJ
Y
YugabyteDBTransactional database
Remote (APJ timezone), APJ timezone; early morning IST hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5 years of industry experience in a technical role
- Required Skills
- AWSPostgreSQLPythonBashGCPJavaAzureRESTful APIsLinuxTroubleshooting
Requirements
- 3-5 years of industry experience in a technical role.
- Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
Responsibilities
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
View Full Description & ApplyYou'll be redirected to the employer's site
