Technical Support Engineer
New
C
Cast AICloud infrastructure
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent English
- Experience
- 3+ years of hands-on experience in Kubernetes administration and troubleshooting
- Required Skills
- AWSGCPAzure
Requirements
- Bring 3+ years of hands-on experience in Kubernetes administration and troubleshooting.
- Have experience with cluster management, Kubernetes networking, and storage.
- Have strong Linux/Unix fundamentals.
- Have experience working in distributed, containerized environments.
- Have experience with at least one major public cloud provider: AWS, Azure, or GCP.
- Have experience supporting customers in a SaaS or cloud-native environment.
- Demonstrate problem-solving ability and experience diagnosing and resolving complex technical issues.
- Have strong written and verbal communication skills for interacting with technical and non-technical stakeholders.
- Bring a collaborative mindset and the ability to drive cross-functional projects and align teams.
- Have excellent English to support global customers.
- Hold a bachelor's or master's degree in Computer Science, Engineering, or a related field.
- CKA or CKAD, Terraform, or Cloud Architect certification is a nice-to-have.
Responsibilities
- Serve as the primary Cast AI subject matter expert, delivering technical guidance and support to customers.
- Collaborate with customers to troubleshoot and resolve complex technical issues.
- Own customer issues from intake through resolution.
- Use Cast AI to help minimize downtime and improve system performance and reliability.
- Contribute to internal knowledge bases, create technical guides, and document best practices.
- Mentor and support junior team members.
- Participate in an on-call rotation to provide after-hours assistance.
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