Senior Technical Support Engineer
New
C
ChainguardOpen-source software
Location: India - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years supporting enterprise customers; 2+ years with Linux, Docker and Kubernetes.
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinuxTerraformGitHubHelm
Requirements
- Have 3+ years of experience supporting enterprise customers.
- Have 2+ years of experience with Linux, Docker, and Kubernetes.
- Bring experience with CI/CD, GitHub, Helm charts, Terraform, and open source.
- Have experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
- Have a bachelor’s degree, preferably in STEM, or equivalent real-world experience.
- Communicate effectively in writing and verbally with technical and non-technical audiences.
- Be comfortable working across Engineering, Customer Success, and other teams.
- Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus.
- CKA, CKAD, CKS, or KCSA certifications are a plus.
- Startup experience is a plus.
Responsibilities
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
- Engage Engineering when customer issues require escalation.
- Keep customers informed and manage service-level expectations.
- Explain technical issues clearly to technical and non-technical customers.
- Create detailed issue write-ups and contribute knowledge-base content.
- Prioritize the support queue and proactively guide issues to resolution.
- Raise bugs, feature requests, and other issues with Engineering and GTM teams.
- Participate in an on-call rotation for after-hours, weekend, and holiday support.
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