E-commerce Customer Support & Retention
New
O
OurAssistantsE-commerce
Philippines, US Business HoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent written English
- Required Skills
- Shopify
Requirements
- Shopify experience.
- Recharge experience strongly preferred.
- Fluent written English with a natural, warm, non-templated communication style.
- Ability to treat customer cancellations as opportunities for conversation.
- Strong active listening skills and empathy.
- Analytical ability to identify trends and patterns in support tickets.
- Ability to work independently and own the role.
Responsibilities
- Respond to info@ and support@ email inboxes within 24 hours.
- Monitor and respond to comments on Facebook, Instagram, and X daily.
- Perform subscription management via Recharge, including cancellation save attempts.
- Conduct proactive outreach to former customers on Trustpilot, Stamped, and social media.
- Manage reviews on Trustpilot and Stamped.
- Track tickets, response times, resolution types, and cancellation save statistics.
- Provide weekly reports to management.
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