E-Commerce Specialist
Manila, Philippines, US work hoursFull-TimeSenior
SalaryUp to 53,000 PHP per month
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Job Details
- Languages
- English
- Experience
- At least 5 year experience in eCommerce, website maintenance, and related industries
- Required Skills
- ShopifyGoogle AnalyticsMicrosoft Excel
Requirements
- At least 5 year experience in eCommerce, website maintenance, and related industries
- Experience with content, product, and inventory management
- Skills and knowledge of Shopify and FedEx or UPS or DHL express or other shipping logistics platform
- Excellent English communication skills, both written and verbal (at least B2 levels)
- Strong copywriting and editing skills
- Experience with using Google Analytics for project management and reporting
- Proficient in MS Office, esp. Excel
- Knowledge of CSS Media queries
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Responsibilities
- Handle customer emails, texts, and phone calls (low-touch inquiries, general questions about products/process)
- Coordinate shipping logistics - get quotes from FedEx, crating companies, communicate with shippers and customers
- Manage inventory lifecycle - receiving from shippers, tracking, uploading to Shopify, through to delivery
- Schedule high-touch sales calls for serious prospects
- Communicate with auction houses regarding shipping/receiving
- Handle order fulfillment and processing through Shopify
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