Technical Support Specialist
New
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a customer facing support role with a technical specialization
- Required Skills
- HTMLCSSJavascriptShopifyProblem SolvingTroubleshootingDebuggingSaaSHubSpot
Requirements
- 3+ years of experience in a customer facing support role with a technical specialization
- Experience writing code, in either an academic or commercial setting, ideally using front-end technologies such as HTML, CSS, and JavaScript.
- Clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
- Confident at troubleshooting, debugging and problem-solving
- Experience with HTML/CSS and Shopify (or similar e-commerce platforms).
- Familiarity with SaaS and experience with Hubspot or similar CRM.
- Demonstrate a strong sense of responsibility and accountability in all tasks and outcomes.
- Exhibit the ability to grasp new concepts swiftly.
- Approach interactions with empathy, warmth, and an engaging demeanor.
- Proficiently manage time to ensure efficient task completion.
- Possess a natural inclination to seek out solutions and find resolutions.
- Exhibit diligence and dedication to tasks.
- Demonstrate sound judgment and a business-minded approach.
- Display a friendly, patient, and customer-focused attitude.
Responsibilities
- Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
- Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
- Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
- Fulfill post-install and maintenance tasks for merchants.
- Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
- Follow Okendo's guidelines and coding practices to ensure high-quality work.
- Maintain a high standard of work quality for yourself and your peers.
- Actively solicit Okendo app reviews from satisfied customers.
- Assist other support team members with their questions and tasks when applicable.
- Contribute to the maintenance of the internal technical documentation.
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