Customer Success Representative
New
R
RunwareAI Platform
United Kingdom. Brazil. Canada. Mexico. South Africa. Argentina, core hours for cooperative workingFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- RESTful APIsJSONCustomer SuccessSlackZendeskPostman
Requirements
- Experience in Customer Success, Technical Account Management, Solutions Engineering, or similar roles
- Comfortable working with developers, product teams, APIs, and technical products
- Strong ability to explain complex technical concepts clearly and simply
- Commercial awareness: understands usage-based pricing, incentives, renewals, and expansions
- Able to operate calmly and clearly during incidents or high-pressure situations
- Comfortable learning new tools and internal systems quickly
- Experience managing multiple customer accounts or threads in parallel
- Strong ownership mindset
- Proactive rather than reactive in day-to-day work
- Structured thinker, able to synthesize customer input into clear actions
Responsibilities
- Own a portfolio of customers after onboarding and act as their main point of contact
- Guide customers through technical adoption, usage patterns, and scaling
- Help customers understand and adopt new models, features, and releases
- Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders
- Monitor usage, performance, and health signals
- Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly
- Ensure issues are communicated transparently and followed through to resolution
- Collect and share customer feedback with product and engineering teams
- Translate customer needs into actionable insights for internal teams
- Support conversations around pricing, usage, renewals, and expansions
View Full Description & ApplyYou'll be redirected to the employer's site
