Analista de Customer Success
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementClient relationship managementDigital MarketingCRMCustomer Success
Requirements
- Previous experience in Customer Success, Account Management, or Client Relationship roles
- Experience in digital agencies, marketing, advertising, or service-based environments
- Strong understanding of marketing digital dynamics and agency workflows
- Experience conducting strategic client meetings and presentations
- Familiarity with CRM systems and customer success metrics
- Ability to analyze performance indicators related to retention, expansion, and satisfaction
- Strong communication skills, both strategic and operational
- Structured and organized mindset with strong prioritization skills
- Consultative profile focused on problem-solving and value delivery
- Proactive approach to process building and continuous improvement
Responsibilities
- Manage a portfolio of clients, ensuring retention, satisfaction, and account expansion
- Act as the main point of contact between clients and internal operational teams
- Structure and implement the customer journey and success workflows
- Conduct strategic meetings to align expectations, review performance, and present results
- Identify churn risks and proactively implement retention strategies
- Detect upsell and cross-sell opportunities within existing accounts
- Organize communication flows between clients and internal teams
- Build and maintain Customer Success processes, routines, and best practices
- Track and analyze account health metrics and performance indicators
- Record client interactions and updates in CRM systems
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