Manager, Operations - Medical Record Retrieval
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeBudget management
Requirements
- Bachelor’s degree preferred.
- Prior experience in healthcare operations, medical records, or release of information environments.
- Proven leadership experience managing teams in a fast-paced, metrics-driven operational setting.
- Strong understanding of healthcare compliance standards, including HIPAA regulations and data privacy requirements.
- Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and deadlines.
- Strong communication and interpersonal skills with experience working directly with clients and cross-functional teams.
- Proficiency in Microsoft Office tools, particularly Outlook, Word, and Excel.
- Experience in financial awareness, including basic understanding of operational budgets, margins, and performance metrics.
- Ability to travel as needed and adapt to dynamic operational demands.
Responsibilities
- Lead and oversee medical record retrieval operations, ensuring consistent execution of workflows with a focus on timeliness, accuracy, compliance, and service quality.
- Manage and develop teams of release of information specialists, including hiring, coaching, performance management, and fostering employee engagement and accountability.
- Drive operational excellence by setting performance standards, monitoring KPIs, and implementing process improvements across regional and enterprise-level operations.
- Coordinate with clients and internal stakeholders to ensure service expectations are met or exceeded, including participation in meetings, reporting, and issue resolution.
- Oversee onboarding and implementation of new client programs, ensuring smooth transitions and alignment with operational capabilities.
- Support financial performance through monitoring of revenue, expenses, margins, and contributing to budgeting and forecasting processes.
- Ensure compliance with HIPAA and internal policies while maintaining strict confidentiality and regulatory adherence across all operations.
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