- Develop and retain a team of remote ThirdChannel Brand Reps for multiple premium brands
- Coach Community Leaders who engage with and influence brand representatives
- Align with the account management and recruiting teams on weekly objectives
- Provide direct feedback to brand reps to align with work quality, completion, and authenticity targets
- Distill brand-provided media for content team to create certifications
- Maintain an organized portfolio of informational documents for brand reps and customer leadership
- Review weekly Community Leader recaps and surface valuable insights to the account management team
- Participate in routinely scheduled customer calls, listening for upsell opportunities and taking away customer expectations
- Work with the product team to improve internal and external facing tools
- Assist the support team with technical challenges for brand reps
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