Customer Success Manager

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 75000.0 - 90000.0 USD per year

🔍 Industry: Retail and technology

🏢 Company: ThirdChannel

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisAccount ManagementClient relationship managementSales experienceStrategic thinkingCustomer SuccessBudget management

Requirements:

3+ years of practical experience in account management, sales, or a related role within the retail or technology sector.
Proven track record of managing accounts and achieving revenue growth targets.
Strong understanding of budget development and management throughout the contract lifecycle.
Exceptional communication, negotiation, and presentation skills.
Ability to take actionable business steps based on data insights.
Professionalism with a client-focused approach.
Strong time management skills and proficiency in Microsoft Office Suite.

Responsibilities:

Develop and maintain strong relationships with key stakeholders at retail accounts.
Work with clients to identify business objectives and technology needs.
Oversee deployment and integration of technology solutions.
Identify upselling and cross-selling opportunities for revenue growth.
Track account metrics to demonstrate ROI and provide actionable insights.
Manage and monitor account budgets effectively.
Proactively resolve client issues to ensure smooth operations.
Collaborate with sales, marketing, product development, and support teams.

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