Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Mid-Market Customer Success Manager (CA)

Posted about 21 hours agoViewed

View full description

💎 Seniority level: Manager, 3+ years

📍 Location: California, Oklahoma, Iowa, PST, NOT STATED

💸 Salary: 75000.0 - 80000.0 USD per year

🔍 Industry: EdTech

🏢 Company: Newsela👥 251-500💰 $100,000,000 Series D almost 4 years agoEducationEdTechE-Learning

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisSalesforceAccount ManagementClient relationship managementCustomer Success

Requirements:
  • 3+ years experience managing a portfolio of accounts in EdTech.
  • Ability to drive revenue through growth, retention, and expansion.
  • Strong understanding of client goals and advocacy for their success.
  • Experience in client success planning and active listening.
  • Strong product knowledge and regional expertise for relationship building.
  • Strategic planning and execution of client interactions.
  • Experience owning renewals as a CSM at an EdTech company is required.
  • Gainsight and Salesforce (SFDC) experience is a plus.
Responsibilities:
  • Manage a portfolio of mid-market accounts in California, Oklahoma, and Iowa.
  • Identify client goals and develop partnership plans to achieve them.
  • Drive product adoption, renewal, and expansion using data and customer insights.
  • Ensure clients receive necessary support throughout the Newsela Customer Journey.
  • Collaborate with the Professional Learning team to meet client professional development needs.
Apply

Related Jobs

Apply
🔥 Mid-Market Customer Success Manager (CA)
Posted about 23 hours ago

📍 California, Oklahoma, Iowa

💸 75000.0 - 80000.0 USD per year

🔍 EdTech

  • Minimum of 3 years experience managing accounts in the EdTech sector with a focus on revenue growth.
  • Ability to understand client goals and advocate for their success.
  • Experience in client success planning, effective communication through discovery questions, and active listening.
  • Strong relationship-building skills and regional expertise.
  • Experience with Gainsight and Salesforce (SFDC) is a plus.
  • Experience owning renewals as a Customer Success Manager in an EdTech company is required.
  • Act as a partner for district leaders managing mid-market accounts in California, Oklahoma, and Iowa.
  • Collaborate with districts to identify goals and develop partnership plans.
  • Utilize data and insights to enhance product adoption, renewals, and expansions.
  • Guide customers through the Newsela Customer Journey, providing support at each stage.
  • Work closely with Professional Learning to tailor training for clients.

Data AnalysisSalesforceAccount ManagementCustomer Success

Posted about 23 hours ago
Apply