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Mid-Market Customer Success Manager (CA)

Posted about 24 hours agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: California, Oklahoma, Iowa, PST, NOT STATED

💸 Salary: 75000.0 - 80000.0 USD per year

🔍 Industry: EdTech

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisSalesforceAccount ManagementCustomer Success

Requirements:
  • Minimum of 3 years experience managing accounts in the EdTech sector with a focus on revenue growth.
  • Ability to understand client goals and advocate for their success.
  • Experience in client success planning, effective communication through discovery questions, and active listening.
  • Strong relationship-building skills and regional expertise.
  • Experience with Gainsight and Salesforce (SFDC) is a plus.
  • Experience owning renewals as a Customer Success Manager in an EdTech company is required.
Responsibilities:
  • Act as a partner for district leaders managing mid-market accounts in California, Oklahoma, and Iowa.
  • Collaborate with districts to identify goals and develop partnership plans.
  • Utilize data and insights to enhance product adoption, renewals, and expansions.
  • Guide customers through the Newsela Customer Journey, providing support at each stage.
  • Work closely with Professional Learning to tailor training for clients.
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🏢 Company: Newsela👥 251-500💰 $100,000,000 Series D almost 4 years agoEducationEdTechE-Learning

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  • Ability to drive revenue through growth, retention, and expansion.
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  • Manage a portfolio of mid-market accounts in California, Oklahoma, and Iowa.
  • Identify client goals and develop partnership plans to achieve them.
  • Drive product adoption, renewal, and expansion using data and customer insights.
  • Ensure clients receive necessary support throughout the Newsela Customer Journey.
  • Collaborate with the Professional Learning team to meet client professional development needs.

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Posted about 21 hours ago
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