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Senior Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 80000.0 - 100000.0 USD per year

🔍 Industry: Healthcare recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential CareStaffing AgencyHuman ResourcesRecruitingHealth Care

⏳ Experience: 5+ years

🪄 Skills: SalesforceAccount ManagementCRMCustomer Success

Requirements:
  • 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare.
  • Experience managing and driving post-sales revenue growth and client retention.
  • Strong personal presence, demonstrated in a partner/customer facing role.
  • Empathy for clients with a focus on their success.
  • Organizational skills in prioritizing, scheduling, time management, and meeting deadlines.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
Responsibilities:
  • Develop trusted, long-term partnerships with key stakeholders at staffing agencies.
  • Identify and execute upsell and cross-sell opportunities.
  • Collaborate with clients to implement effective campaigns and troubleshoot challenges.
  • Be the voice of the customer internally.
  • Identify new opportunities to improve processes and enhance customer engagement.
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