Senior Customer Success Manager, Enterprise

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Requirements:

• 8+ years in Customer Success or Account Management within a B2B SaaS environment.
• Proven track record of meeting and exceeding revenue goals.
• Expertise in overseeing the customer lifecycle and managing complex renewals.
• Demonstrated success in consultative selling and developing tailored solutions.
• Strong background in contract management and leading negotiations.
• Effective communication skills for addressing high-stakes concerns.

Responsibilities:

• Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
• Engage with C-level and senior stakeholders, both virtually and in-person.
• Oversee the entire customer lifecycle from post-sale to renewal.
• Manage customer feedback and deliver insights to influence the product roadmap.
• Lead complex contract negotiations securing long-lasting customer relationships.