ApplySenior Customer Success Manager, Enterprise
Posted 4 months agoViewed
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💎 Seniority level: Senior, 8+ years
📍 Location: US
💸 Salary: 100000 - 110000 USD per year
🔍 Industry: Public Relations and Communications
🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation ServicesPublic RelationsMedia and EntertainmentJournalismSaaSSoftware
🗣️ Languages: English
⏳ Experience: 8+ years
🪄 Skills: LeadershipBusiness DevelopmentPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Account ManagementCustomer Success
Requirements:
- 8+ years in Customer Success or Account Management within a B2B SaaS environment.
- Proven track record of meeting and exceeding revenue goals.
- Expertise in overseeing the customer lifecycle and managing complex renewals.
- Demonstrated success in consultative selling and developing tailored solutions.
- Strong background in contract management and leading negotiations.
- Effective communication skills for addressing high-stakes concerns.
Responsibilities:
- Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
- Engage with C-level and senior stakeholders, both virtually and in-person.
- Oversee the entire customer lifecycle from post-sale to renewal.
- Manage customer feedback and deliver insights to influence the product roadmap.
- Lead complex contract negotiations securing long-lasting customer relationships.
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