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Senior Customer Success Manager

Posted 5 months agoViewed

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💎 Seniority level: Senior, 5+ years in customer facing roles

📍 Location: USA

🔍 Industry: Analytics

🏢 Company: SuccessKPI Inc.

⏳ Experience: 5+ years in customer facing roles

🪄 Skills: AWSProject ManagementSQLBusiness IntelligenceETLSnowflakeTableauAzureCustomer Success

Requirements:
  • Ability to help customers overcome technical and training hurdles while expanding their use of the platform.
  • 5+ years in customer-facing roles, specifically in Sales, Support, Services, or Architecture, with at least 2-3 years in enterprise account management and 1+ year in technical account management.
  • Strong project management fundamentals with the ability to handle escalation management.
  • Passionate about building customer success for the SuccessKPI brand, acting as a change agent and solution maker.
  • Hands-on experience with data warehousing ecosystems and familiarity with data and analytics tools.
  • Experience with ETL tools and knowledge of deployment architectures in cloud environments.
  • Familiarity with contact center management and technologies.
Responsibilities:
  • Understand how customers want to use SuccessKPI and help make these aspirations a reality.
  • Be the customer companion on their journey through onboarding, adoption, and ongoing success.
  • Collaborate with various departments within SuccessKPI to customize responses to customer needs.
  • Manage enterprise accounts consisting of Fortune 10 and Fortune 50 companies with significant Annual Recurring Revenue.
  • Act as the primary contact for customers, communicating use cases and requirements to internal teams.
  • Manage updates in customer relationship management tools and provide support guidance.
  • Identify growth areas within existing customer base and help build expansion opportunities.
  • Travel as needed to support customer meetings and trainings (typically less than 20%).
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