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Senior Customer Success Manager - Central

Posted about 2 months agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: West/Central

💸 Salary: 145000.0 - 165000.0 USD per year

🔍 Industry: Open Source Software, Security

🏢 Company: Chainguard👥 101-250💰 $140,000,000 Series C 6 months agoDeveloper ToolsOpen SourceSecurityCloud SecurityEnterprise Software

⏳ Experience: 5+ years

🪄 Skills: AWSGCPAzureLinux

Requirements:
  • 5+ years experience in enterprise, customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
  • Knowledge of Supply Chain Security, DevSecOps, AppSec or regulatory compliance.
  • Ability to take ownership of customer portfolio autonomously.
  • Entrepreneurial mindset to build processes in a new team.
  • Commitment to personal and professional development.
Responsibilities:
  • Lead the technical onboarding process for new customers, working with internal teams to understand client requirements.
  • Act as the voice of the customer within Chainguard, ensuring their needs are advocated for internally.
  • Collaborate with Technical Support for timely issue resolution.
  • Develop hands-on technical knowledge of Chainguard products.
  • Partner with the Edu team to train customers on product features and best practices.
  • Build relationships with various levels of customer stakeholders to minimize churn risks.
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