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Senior Customer Success Manager - West

Posted about 2 months agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: West Coast Based

💸 Salary: 145000.0 - 165000.0 USD per year

🔍 Industry: Open Source Software and Security

🏢 Company: Chainguard👥 101-250💰 $140,000,000 Series C 6 months agoDeveloper ToolsOpen SourceSecurityCloud SecurityEnterprise Software

⏳ Experience: 5+ years

🪄 Skills: AWSGCPAzureLinuxCustomer Success

Requirements:
  • 5+ years experience in customer-facing roles such as Customer Success or Technical Account Management.
  • Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, and AppSec.
  • Strategic and proactive ownership of a customer portfolio.
  • Entrepreneurial mindset to create new processes for customer service.
  • Commitment to personal and professional development and strong priority management skills.
  • West Coast Based candidates preferred.
Responsibilities:
  • Lead the technical onboarding process for new customers by partnering with them and internal teams.
  • Act as the voice of the customer and advocate for their needs within the organization.
  • Collaborate with Technical Support and Customer Engineering for issue resolution.
  • Develop hands-on technical knowledge of Chainguard and stay updated on industry trends.
  • Ensure customers are educated on product features through collaboration with the Edu team.
  • Develop relationships with various customer stakeholders and work with sales on renewals and expansions.
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