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🔍 Analytics
- Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience.
- 4+ years relevant work experience in a data & analytics focused role.
- Strong interpersonal, verbal, and written communication skills.
- Completion of 1+ AWS certification or related cloud experience is a plus.
- Strong analytical and logical problem-solving skills.
- Ability to create structure in ambiguous environments.
- Highly self-motivated and able to work independently or in a team.
- Experience with data analytics tools (PowerBI/Tableau/MicroStrategy) is a plus.
- CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect) is a plus.
- Leverage analytics tools to derive business insights.
- Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for various industries.
- Work closely with both IT and business clients to align business needs with technical capabilities.
- Design and build systems using AI/Machine Learning technology.
- Conduct and participate in client sessions and document best practices.
Communication Skills
Posted 3 months ago
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