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SuccessKPI Inc.

SuccessKPI Inc. is a company focused on providing innovative solutions for measuring and improving key performance indicators, helping organizations optimize their business strategies and achieve success.

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Jobs at this company:

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🔥 Analytics Consultant
Posted 2024-11-07

đź“Ť CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

🔍 Analytics

  • Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience.
  • 4+ years relevant work experience in a data & analytics focused role.
  • Strong interpersonal, verbal, and written communication skills.
  • Completion of 1+ AWS certification or related cloud experience is a plus.
  • Strong analytical and logical problem-solving skills.
  • Ability to create structure in ambiguous environments.
  • Highly self-motivated and able to work independently or in a team.
  • Experience with data analytics tools (PowerBI/Tableau/MicroStrategy) is a plus.
  • CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect) is a plus.

  • Leverage analytics tools to derive business insights.
  • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for various industries.
  • Work closely with both IT and business clients to align business needs with technical capabilities.
  • Design and build systems using AI/Machine Learning technology.
  • Conduct and participate in client sessions and document best practices.

Communication Skills

Posted 2024-11-07
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🔥 Senior Analytics Consultant - Remote, India
Posted 2024-10-10

đź“Ť India

🔍 Analytics and Automation for Contact Centers

  • Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
  • Minimum of 7+ years' experience in SaaS.
  • Completion of 1+ AWS certification or related cloud experience, a plus.
  • Experience in implementing MicroStrategy Reports, Dashboards, and Freeform SQL reports is a must.
  • Strong working knowledge of SQL and ability to write and tune complex queries.
  • Hands-on experience with RedShift is a plus.
  • Linguistics, behavioral science background.
  • Speech and Text skills with the ability to build frameworks to identify topic trends.
  • Analytics skills with end-to-end data flow knowledge.
  • Quality management skills including the ability to build frameworks, scoring mechanisms, and provide improvement recommendations.
  • Strong interpersonal, verbal and written communication skills.
  • Strong analytical and logical problem-solving approach.
  • Adaptable individual who can create structure in ambiguous or rapidly changing environments.
  • Highly self-motivated and able to work independently as well as provide direction to team.

  • Leverage analytics tools to derive business insights.
  • Collaborate with clients and internal teams to analyze, design, and deliver innovative call center analytics solutions for various industries.
  • Work closely with both IT and business clients to align business needs with technical capability and feasibility.
  • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack.
  • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings, playing a key role in client relations.
  • Document best practices to increase our knowledge base.

SQLBusiness IntelligenceMachine LearningBehavioral scienceCommunication Skills

Posted 2024-10-10
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