Analytics Consultant & Associate Analytics Consultant
Company:SuccessKPI Inc.
Location:CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Communication Skills
Requirements:
Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience. 4+ years relevant work experience in a data & analytics focused role. Strong interpersonal, verbal, and written communication skills. Completion of 1+ AWS certification or related cloud experience is a plus. Strong analytical and logical problem-solving skills. Ability to create structure in ambiguous environments. Highly self-motivated and able to work independently or in a team. Experience with data analytics tools (PowerBI/Tableau/MicroStrategy) is a plus. CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect) is a plus.
Responsibilities:
Leverage analytics tools to derive business insights. Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for various industries. Work closely with both IT and business clients to align business needs with technical capabilities. Design and build systems using AI/Machine Learning technology. Conduct and participate in client sessions and document best practices.
